Billing Options

Northern Rio Arriba Electric offers a variety of billing and payment options for our members. Please contact us if you have questions about paying your bill or managing your account online. We now accept VISA, MASTERCARD and DISCOVER CARD.

NORA does offer E-Billing, which is a great way to not wait on the postal system!

Statements or Balances for accounts are generated in the billing system on the 1st of every month and automatically mailed out by our billing company.

Please allow 7-10 business days to receive them in the mail.

Bank Draft

Please be sure to attach a voided check with the form, and please feel free to mail, fax, or email it back to our office.

Credit Card Draft

Payment of Your Account

Using SurePay, your bank account will be automatically drafted 5 business days before the due date on your current bill.

How to Sign Up

Complete the Authorization Agreement for Bank draft or Credit Card draft and return the forms to the NORA office as soon as possible. This service is being offered for your convenience. Your participation is voluntary and can be terminated at any time upon request. Just notify NORA in writing that it is to be terminated and give us a reasonable amount of time to act on it.

Proof of Electric Payment

Your financial institution will provide a statement of your SurePay Transfer. Their statement is proof of payment of your electric bill. Please telephone, write, or come in if the transfer amount differs from the amount on your electric bill statement.

Problem with Your Bill

NORA will continue to mail your monthly electric statement to you. Please review your statement and if there is a problem let us know as soon as possible. Many times the problem can be corrected within 7 days of the statement date on your bill.

Payments Returned to NORA

Should your financial institution return a SurePay transfer due to insufficient funds in your account, the return payment will be subject to an established charge for a return check. Your SurePay account will also be terminated at that time. You will have to sign up again if you want to be on SurePay.

How to Stop Payment

If at any time you wish to stop any automatic payment, please contact your financial institution 3 business days or more before the payment is scheduled to be made. Of course, the Stop Payment may be subject to charge by your financial institution.

With online bill pay, you can access your account to make payments, update your profile, check your billing history, etc. Make an account today to have 24/7 access to our customer services portal.

***PLEASE NOTE: If you pay on an account that is on the disconnects list or has been disconnected, our system does not notify us automatically that a payment has been made. Please call the office so that we may restore service.***

Online Bill Pay

Availability

The cooperative will offer to its consumer budget billing (payment plans) as filed with the applicable rate schedule.

Rolling Average:

Budget payments will be based on a rolling average of the prior twelve (12) month's usage unless provided for otherwise in the applicable rate schedule.

In determining one (1) year's budget payment plan the computation shall be specific to each residential customer. If the residential customer has been served by the utility at the same location for the previous year, the budgeted payment should be based on the residential customer's actual use for the previous year normalized for known load characteristic changes and for unusual weather conditions for the residential class of customers. If the residential customer has not been on the actual weather conditions, as applied to the residential class of the customers or similar residential customers, i.e., similar appliances, household size, and other utility needs.

Bill Contents:

Bills rendered under a budget payment plan will show the actual charges incurred for the current billing period, the budget amount due, and the amount of any credit or arrearage.

Eligibility:

To be eligible, the consumer must be then either current in payment or have entered into and be complying with a settlement agreement.

Delinquency:

If the consumer should become chronically delinquent in failing to pay the amount specified in the budget payment plan, the consumer may be removed from the plan and the plan may be withheld for up to twelve (12) succeeding months. Upon removal from actual usage be deemed delinquent.

Failure to receive a bill does not relieve you of your responsibility to pay the bill, waive any late penalties, or other fees associated with collection of this account.

Financial Assistance

If illness, accident, or some other incident drains your financial resources or if you are elderly or living on a fixed or low income, you may be eligible to have financial assistance from state or federal government agencies which can help you pay your utility bills. If you need help, please get in touch with your local County Welfare Office or call the Human Services Department toll-free at 1-800-432-6217. There are some utility companies that have funds for help on a one-time basis if you cannot pay your bill. Please ask the utility company if they provide this kind of help. Also, a third party may provide a guarantee of your bill.

Even if financial assistance is not available, the utility will not cut off service if doing so would harm the life of a seriously ill person in your home and you provide the utility with a medical certificate.

Payment Arrangements

If a consumer foresees a problem paying their bill they may come into the office to make a payment arrangement at least (7) days before disconnect day. The payment arrangement requires the consumer to pay half or the full amount due. If the remaining balance is not paid by the date agreed, the consumer has seven (7) days to pay the account in full before the account gets disconnected. If a payment agreement is done on disconnect day, NORA Co-op will determine how long the extension is. The payment arrangement will still require the consumer to pay half of the amount due before the arrangement is granted.

Failure to receive a bill does not relieve you of your responsibility to pay the bill or waive any late penalties, or other fees associated with the collection of this account.

Mobile App

Download the mobile app on the Apple Store or Google Play!

See your account information, pay your bill, change alerts, and more!

Find it under "NORA electric"

Using our Mobile App

Need troubleshooting help?

*Try clearing your browser's cookies and cache.

*Make sure you're using the correct, up-to-date link if it was previously saved in your bookmarks.

*If you're having problems with the APP, please remove the it and try re-installing it to get the newest version.

Remember! Passwords must be at least 8 characters long and must have a combination of upper and lower case letters, numbers, and symbols. If you previously had a shorter password, it was at 6 characters, and you were "grandfathered-in", but if you had to change it for any reason, you now must use * or more. And it's best to keep your passwords unique. NEVER use the same passwords in other places.

If you still need help please call the office @ 575-756-2181 and speak with a customer service representative.

FAQ's

Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device, while the Mobile Web App is a web portal that runs directly in the mobile browser on your smart phone or other mobile device. Both the native Apps and the Mobile Web App give you secure access to maintain your account information, to view your bills and your payment history, to manage your alerts and reminders, and to make payments on one or more accounts directly from your mobile device.

The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as an approaching or a missed due date. Push notifications are not available through the Mobile Web App.

Yes! All critical information is encrypted in every transaction run through the Apps and the Mobile Web App, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both the Mobile Apps and the Mobile Web App give you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone.

Once you've installed a Mobile App on your phone, you'll also have the ability to receive push notifications and view a map of our offices and payment locations.

Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. On Android devices, if you do not have the Adobe PDF reader already installed, our App will prompt you to install it from the Android Market to ensure you are able to display and view your PDF bills correctly.

The first time you launch the App after installing it on your mobile device, you'll be asked whether or not you want to enable push notifications for our App on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the "Notify" option for every account you want to receive push notifications on this specific device.

If you have our App installed on multiple devices, don't forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.

SCHEDULED OUTAGE:

SurePay Auto Billing

Online Bill Pay

Budget Billing

Financial Assistance & Payment Arrangements

What is the difference between the Mobile App & the Mobile Web App?

Is my phone supported?

Is the Mobile App secure?

What features does the Mobile App have?

How do I get the Mobile App for my phone?

Do I have to by the Mobile App?

I have five accounts. Can I see them all in the Mobile App and the Mobile Web App?

Can I make a payment on multiple accounts?

How current is the account information I see in the Mobile App?

How do I view my bill through the Mobile App?

How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?