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Your
Bill
Your bill contains the necessary
information to help the utility accurately account for your consumption
and payment history. Please contact the
utility's customer representative if there are any questions about your
bill. Bills contain the following information: (410.12)
- Billing period--dates during which service
was used.
- Present and previous meter readings and
total usage.
- Whether the meter was read or estimated.
- Base charge for services--minimum charge to
provide service.
- Energy charge--associated with production,
transmission and distribution.
- Fuel adjustment or purchased gas
adjustment--variations in the cost of fuel purchased by utility.
- Amount of New Mexico Gross Receipts Tax.
- Past due amount--if applicable.
- Date the payment is due before becoming
delinquent.
ESTIMATED BILLS
Occasionally, a utility meter
reader may not be able to obtain a reading from your meter (because of
bad weather, dogs, etc.) In these instances, your usage for that
particular month will be estimated. Estimated bills should be clearly
marked and estimated readings are permitted for no more than two (2)
consecutive months unless you agree to have them estimated for a longer
time period or unless the Public Service Commission is notified first.
Also, a first or last bill cannot be estimated. Of course, any
difference between your actual and estimated usage will be corrected in
the next normal reading and your bill will be adjusted up or down as
necessary. (410.15(a-f))
WHEN YOUR BILL IS CONSIDERED PAID
Your bill is considered paid when the
utility receives payment at a field office, main office, post office
box, or other addresses which are designated by the utility to receive
payments (local banks, etc.). If you have received a disconnect notice
you must contact the utility and inform them of the payment. This may
avoid having your service shut off. (410.13)
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