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Deposits
Deposit or guarantee may not be required for new
customers with good credit. Circumstances that may require a deposit are
(410.16).
- customers who have not had service with that utility and who
have not established an acceptable credit rating,
- chronically delinquent customers of the utility,
- as a condition for reconnection of service following shut off of
service, and
- if a customer has interfered with or diverted the service of a
utility that is on a customer's premises. (410.16(d))
("Chronically delinquent" status is defined as a bill not paid by the
time a second bill has been sent on 3 or more occasions in a 12-month
period.) (410.9(c))
AMOUNT OF DEPOSIT
A deposit should be no more than 1/6 of your probable yearly use or
1½ times your largest monthly use. This money will be returned to you,
with interest, after one year if your bills are paid on time.
Failure to pay your bill on time on three or more occasions in a
12-month period or having your service shut off due to nonpayment of
your bill are grounds for increasing the deposit or for holding the
deposit until you have a good credit standing with the utility for 12
consecutive months. (410.18 a-d)
MEDICAL CERTIFICATES
If a customer whose service has been disconnected or who has been
notified that their service will be shut off presents a company-provided
medical certificate signed by a certified practitioner of the healing
arts and indicates that health is in jeopardy if the utility is shut
off, service will not be shut off or will be restored within 12 hours.
Blank copies of medical certificates can be obtained from the utility .
The medical certificate can delay shut off of service for a specified
period of time. The utility can, depending on the circumstances, extend
the certificate. The utility may require new certificates at their
discretion. (410.31(a)(5 & 6))
LIFE SUPPORT SYSTEMS
Your service will not be shut off if you have a serious illness and
you let the utility know about it. Contact an authorized customer
service representative for more information. (410.31(b))
Please let the utility know about life support equipment in your home
(kidney machine, respirator, iron lung) or a diabetic who keeps insulin
refrigerated, or other conditions that might become life threatening if
service is terminated. If service is temporarily interrupted by
unforeseen circumstances it can be restored as soon as possible. |
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