Payment Arrangements and How They Work

If a consumer foresees a problem paying their bill they may come into the office to make a payment arrangement at least four (4) days before disconnect day. The payment arrangement requires for the consumer to pay half or the full amount due. If the remaining balance is not paid by the date agreed, then the consumer has seven (7) days to pay the account in full before the account gets disconnected. If a payment agreement is done on disconnect day, NORA Co-op will determine how long the extension. The payment arrangement will still require the consumer to pay half of the amount due before the arrangement is granted.

Failure to receive a bill does not relieve you of your responsibility to pay the bill, waive any late penalties, or other fees associated with collection of this account.